Refund policy
Refund Policy
At Maison Vérité London, we want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, you may request a refund under the following conditions.
1. Return Period
You have the right to request a return within 14 days of receiving your order.
2. Eligibility for Refund
To qualify for a refund:
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Items must be unworn
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Items must be unused
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Items must be in original condition
We reserve the right to refuse a refund if the returned item does not meet these conditions.
3. Return Process
To initiate a return, please contact us at:
Include your order number in your request.
4. Refund Approval
Once we receive and inspect the returned item:
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You will be notified of approval or rejection
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If approved, your refund will be processed
Refunds will be issued to the original payment method.
5. Processing Time
Please allow up to 5–10 working days for the refund to appear in your account after approval.
6. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
7. Faulty Items
If you receive a damaged or incorrect item, please contact us immediately at:
We will provide an appropriate solution.